Refund policy

Return Policy

We take pride in delivering high-quality products on time. If you’re not completely satisfied with your order, we accept returns and offer refunds or replacements within 30 days of delivery (whichever is later) for the following reasons (with visual confirmation): 

The product is defective or flawed.

The final product is significantly different from what was displayed in our store.

If your purchase meets these criteria, please contact us.

Refunds

Once we receive and inspect your returned item, we will notify you via email. If approved, your refund will be processed, and a credit will be issued to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account again.

Contact your credit card company—processing times may vary.

Reach out to your bank, as there may be additional processing delays.

If you’ve completed these steps and still haven’t received your refund, please email us at support@vacuaskin.com.

Exchanges

We only replace items that are defective or damaged. To request an exchange for the same item, email us at support@vacuaskin.com.

Shipping Returns

Customers are responsible for return shipping costs.

Shipping times for exchanges may vary based on location.

For returns over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

If you have any questions, feel free to reach out to us at support@vacuaskin.com.