* When will my order ship?
We process orders as quickly as possible. Please allow 1–3 business days for production before your order ships. Shipping usually takes 5–7 days.
You’ll receive a tracking number 3–5 days after your order ships. If you haven’t received it within 7 business days, email us at support@vacuaskin.com .
* Can I return my order or get a refund if there’s a problem?
Yes! We offer a 100% money-back guarantee for damaged or defective products. You have 30 days to return the item for a full refund. Return shipping is your responsibility. Once we receive your return, we’ll issue a refund for the full purchase price.
Make sure to include your name and order number with the returned item.
Note: If your package is still on the way, it must be returned before we can process a refund.
* Can I cancel my order?
We do our best to help, but orders can only be canceled within 15 minutes of purchase. Please review your order carefully before completing checkout.
* I entered the wrong shipping address. What should I do?
If you notice an error in your shipping address, reply to your order confirmation email or contact us at support@vacuaskin.com within 24 hours. After 24 hours, we cannot make changes, and refunds will not be issued for incorrect addresses.
* I have a question that isn’t listed here. Can you help?
Absolutely! Email us at support@vacuaskin.com. Including your order number will help us respond faster. We’re happy to assist!